[BuyDigitalShop]
Effective Date: [12-02-2024]
Thank you for shopping at [Your Website Name]. We appreciate the trust you have placed in us and want to ensure you have a satisfying experience with our digital products.
1. Scope of Refund Policy
This Refund Policy applies to all digital products purchased through our website.
2. Digital Product Nature
All our products are digital and therefore, they are non-tangible and irrevocable. Once a digital product is purchased and the download link is provided, the sale is considered final. As a result, we do not provide refunds for digital products after the download link has been accessed.
3. Eligibility for Refund
We only entertain refund requests under the following circumstances:
- Non-Delivery: If you have not received the download link or access to the purchased digital product within 24 hours of completing the purchase, you may request a refund.
- Product Defect or Error: In the rare event that the digital product is defective or contains errors that prevent its proper use, we will consider providing a refund. You must report the issue to our customer support within 7 days of purchase, including detailed information about the problem.
4. Refund Process
To request a refund, please contact our customer support at [support@buydigitalshop.com] within the stipulated time frames mentioned above. Provide your order number, details of the issue, and any relevant information to expedite the process.
5. Refund Decision
Refund requests will be reviewed on a case-by-case basis. We reserve the right to refuse a refund if the request does not meet the eligibility criteria outlined in this policy.
6. Chargebacks and Disputes
Initiating a chargeback or dispute without first contacting our customer support will be considered a violation of this Refund Policy. Such actions may result in the suspension of access to your account and services.
7. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
Contact Information
If you have any questions about this Refund Policy, please contact us at [support@buydigitalshop.com].
Thank you for your understanding and cooperation.